Good questions 🙋

We launch in November 2026. Until then you can explore stays, day trips and booths, and try the wallet calculator. Searches and plans you make now show what we will need, but nothing is booked or charged yet.

Tell us how and when you are arriving. We build your journey, take payment from your wallet, and send the drivers, captains and resorts their jobs. You get a pass that works offline. A real person reviews every booking.

No app store needed. Use the website, or install it on your phone like an app: on iPhone tap Share, then Add to Home Screen; on Android tap Install. Your passes, trip history and wallet stay in one place.

If you don't show up, there is no refund. If we or the operator cancel, or the weather makes the trip unsafe, you get a full refund or a free rebooking, and no penalty.

Top up at a booth with cash, or by card. Your balance is held in Indonesian rupiah and you pay across our network with a QR. Your account also shows what each payment cost in your own currency, based on the rate you topped up at.

We convert at 10% below the market rate. Paying by card instead of cash adds 2.5%. You see the exact rate and amount you will receive before you confirm.

US dollars, euros, Australian dollars, Singapore dollars and Chinese yuan, for now.

Withdraw at any booth, or request a transfer to an Indonesian bank account. Withdrawals abroad are possible with extra fees. You always see the fee before you confirm.

Padang Airport, Padang city (Spar Bank restaurant), Sipora Harbour, Sipora Airport and Katiet Beach Resort. See the booths →

We verify ID before your first cash top-up. It keeps your money and everyone else's safe.

Chat with us any time once we launch, or visit a booth. If something needs a decision, a real person steps in.